Communication Skills (English II) Course Outline - University of Sargodha

Course Title: Communication Skills (English II)

Course Code: ENG-2412
Course Structure: Lectures: 3/ Labs: 0
Credit Hours: 3
Prerequisites: None

Course Objectives:

•          To sensitize students to their communicative behavior

•          To enable them to reflect and improve on their communicative behavior/performance

•          To build capacities for self criticism and facilitate growth

•          To lead students to effective performances in communication

Course Syllabus:

Communication.The Communication Process.Perspectives in Communication.Internal

Representation.Elements of Communication.Listening.Expressing.Clarifying Language.Making

Contact.Prejudgment.Influencing Others.Public Speaking. Preparing A Formal Oral Presentation.

Delivering Presentation.Interviewing.Effective Written Communication.Building Rapport.

Course Outline:

1.      Communication Skills: What Is Communication, The Importance of Communication,
What Are Communication Skills? The Communication Process : Source, Message,
Encoding, Channel , Decoding , Receiver, Feedback, Context . Perspectives in
Communication: Introduction, Visual Perception, Language, Other Factors Affecting
Communication Perspective, Past Experiences, Prejudices, Feelings, Mood,
Relationship, Environment.

2.      Internal Representation:Introduction, Internal Representation of Our World, Language as
a Representational System, Verbal Clues, Visual Representation System, Auditory
Representational System, Kinaesthetic Representational System, Auditory Digital
Representational System, Eye Movements as an Indication, Visual Recall, Visual
Construct, Auditory Recall, Auditory Construct, Kinaesthetic, Internal Auditory, Phrases
for Use in Response to Each Representational System.

3.      Elements of Communication:Introduction, Face to Face Communication, Tone of Voice,
Body Language, Verbal Communication, Physical Communication. Communication
Styles: Introduction, The Communication Styles Matrix, Direct Communication Style,
Spirited Communication Style, Systematic Communication Style, Considerate
Communication Style, Examples of Communication for Each Style, Direct Style,
Spirited Style, Systematic Style Considerate Style.

4.      Listening: Real Vs. Introduction, Self-Awareness, Pseudo Listening, Active Listening,
Blocks to Listening, Assessing Your Listening, Four Steps to Effective Listening, Total
Listing, Becoming an Active Listener.

5.      Expressing: The Four Kinds of Expression, Whole Message, Contaminated Messages,
Preparing Your Message, Practicing Whole Message, Rules of Effective Expression.
Body Language: Body Movement, Spatial Relationships. Paralanguage and Meta-
messages: The Element of Paralanguage, Changing Your Paralanguage, Meta-message,
Coping with Meta-message. Hidden Agendas: The Eight Agendas, Purpose of the
Agenda.

6.      Clarifying Language: Understanding a Model, Challenging the Limits of a Model,
Challenging Distortion in a Model. Assertiveness: Your Legitimate Right, Three
Communication Styles, Identifying Communication Style, Your Assertive Goals,
Assertive Expression and Listening, Combining Assertive Expression and Listening,
Responding to Criticism, Special Assertive Strategies.

7.      Making Contact: Fear of Stranger, Guidelines for Making Contact, The Art of
Conversation, Putting It All Together. Negotiations: Four Stages of Negotiation, Dealing
with Conflicts, Rules of Principles Negotiation, When The Going Get Tough.

8.      Prejudgment: Prejudgment Traps, Stereotypes, Approval and Disapproval in
Prejudgment, Parataxic Distortion, Perpetuating Illusion, Clarifying First Impression.
Validation Strategies: What is validation, Why Does Validation Work? What Validation
Is Not? Components of Validation, Successful Validation Strategies, The Power of
Validation.

9.      Influencing Others: What is Persuasion? Persuading Audience, Ineffective Strategies for
Influencing Change, Effective Strategies, for Influencing Others, Your Plan for

Influencing Change, Lisa's Plan for Influencing Change Art of Persuasion.

10. Public Speaking: Defining Your Purpose, Outlining The Subject, Presentation,
Organization, Audience Analysis, Style, Supporting Materials, The Outline, Delivery,
Dealing with Stage Fright.

11. Preparing A Formal Oral Presentation:Presentation Design: Introduction, Consistency,
Aspects of Consistency Language, Color, Fonts, Images, Contrast, Alignment,
Simplicity, White Spaces, Charts, Graphics & Tables, How to Choose Which Type of
Graph to Use? Graph Types, Multimedia Presentations, Adding Quotations.

12. Delivering Presentation: Introduction, Delivery,Managing Voice, Passion, Language,
Movement, Facial Expressions, Body Language, Some Useful Tips: Active Listening,
Inventing Stories, Feed back, Preliminary Preparations Proximity, Tension & Nerves,
Questions, Tips to Handle Questions, Habits, Handling Tough Situations, Common
Mistakes & Their Remedies, Dealing with Unexpected Disasters, Presentation for
International Audience, Dealing People with Disabilities, Things to Remembers, Last
Minute Tips.

13.  Interviewing:Clarifying What You Want, If You are the Interviewer, If You Are the
Interviewee.

14. Effective Written Communication: Introduction, When and When Not to Use Written
Communication, Complexity of the Topic, Amount of 'Discussion' Required, Shades of
Meaning Formal Communication, Writing Effectively, Subject Lines, Put the Main Point
First, Know Your Audience, Organization of the Message.

15. Building Rapport:Introduction, Six Steps to Building Rapport, Match the Person's
Sensory Modality, Mirror the Person's Physiology, Match the Person's Voice, Match the
Person's Breathing, Match the Way the Person Deals with Information, Match Common
Experiences, Calibration, Perceptual Positions.

Textbook(s):

•         Effective Communication Skills, MTD Training &Ventus Publishing ApS.( 2010) ISBN
978-87-7681-598-1 (TB1)

•         Messages: The Communication Skills Book by Matthew McKay PhD , Martha Davis
PhD, and Patrick Fanning, New Harbinger Publications; Third Edition (March 3, 2009).
ISBN-10: 1572245921

•         Secrets of Successful Presenters: A Guide for Successful Presenters by Dr. M. A. Pasha
&Dr. S. Pasha, Lambert Academic Publishing (2012). ISBN-10:3659217557

Reference Material:

•         Communication Skills in English by Prof P N Kharu, Dr.Varinder Gandhi Publisher:
Laxmi. EAN: 9788131806920

•         Essential Communication Skills: Teacher Edition with Talking Points by Patty Ann, Patty
Ann; 1^st Edition (July 5, 2012). ASIN: B008HYUDWQ

•         Communication Skills Magic: Improve Your Relationships & Productivity through Better
Understanding Your Personality Style and the Personality Styles of Those Around You
by E.G. Sebastian, CreateSpace Independent Publishing Platform (January 5, 2010).
ISBN-10: 1450513344

•         People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts by Robert
Bolton,Touchstone (June 6, 1986). ISBN-10: 067162248X

• The Handbook of Communication Skills by Owen Hargie, Routledge; 4^th Edition, Taylor
& Francis, (12-Oct-2012).

Note: This content is obtained from official documents of University of Sargodha and applied on BS Computer Science for Main Campus, Sub Campuses, and Affiliated Colleges.